In short: To view 18+ content (explicit photos and videos), you need two things: a paid membership (Premium or VIP) and a successful age verification (FSK18 check). Having only one of these is not enough.
Please check the following four points in order:
1. ⭐👑 Do you have a paid membership?
Go to Settings → Account Settings → My Membership.
- ✅ If Premium or VIP is shown as active: Everything is fine.
- ❌ If it says “No membership”: You are a Basic member and cannot view 18+ content.
Tip: A star is displayed on your own profile picture for Premium, and a crown for VIP.
2. 🔞 Is your age verification complete?
Go to Settings → Account Settings → Age Check.
- ✅ If it says “Your 18+ verification has been approved”: You are verified.
- ❌ If you still see the “Start verification” button: Your verification has not been completed yet. Start it there.
- ⏳ Did you complete the webcam (video) check? The verification may take up to one business day.
3. 🔄 Have you logged out and back in?
If you have just purchased a membership or just completed your age verification, access may only become active after logging in again.
→ Profile picture → Log out, then log back in.
4. 🌶 Are your 18+ settings enabled?
Go to Settings → Account Settings → 18+ Settings.
- Under “Which 18+ content excites you?”, select what you would like to see (e.g. women, men, couples). If nothing is selected, you will not see any content.
- In the app, the “Show explicit content in the app” switch must also be enabled to see images classified as FSK16.
Android users can also use the POPCORN Uncut App to access FSK18 (18+) content.
💡 Tip: Have you checked all four points and still can’t see any images? Please contact our support team via the ticket system and let us know which points you have already checked. This will help us assist you more quickly.