Short answer: We answer as fast as possible — usually within 3 business days. On weekends and public holidays it may take a bit longer.
- ⏱️ We triage by urgency and queue order.
- 📝 Include clear details (what happened, steps tried, device/browser) to speed things up.
- 🚫 Please don’t submit duplicate requests — this moves your ticket to the back of the queue.
💡 Tip: For quick guidance, check the Forum or browse the Help Center. Phone Support is also available.
Still need help? Please contact Support.