Short answer: Check spam, confirm your email, avoid duplicates — replies can take up to 3 business days.
- ✅ You should get an automatic receipt within minutes.
- 🗑️ Check Spam/Junk and mail filters.
- ✍️ Make sure your account email is correct and your inbox isn’t full.
- 🔁 Don’t submit duplicate tickets — it can push you to the back of the queue.
- 🗓️ Weekends/holidays: responses may take longer.
- 📇 Add our sender to your contacts to prevent filtering.
💡 Tip: One clear ticket with details (device, steps, screenshots) = faster help.