Short answer: To unlock your account, verify by SMS or enter the exact date of birth saved in your profile.
Choose one
- 📱 SMS code: verify your phone number and enter the code.
- 🎂 Date of birth: use Other method and enter your (or your couple profile’s) saved DOB — must match exactly.
After verification, reset your password and sign in again.
- ⚠️ DOB method can’t be undone if entered incorrectly.
- 🆘 Can’t remember the saved DOB or no phone access? Contact Support via the Ticket System.